Frequently Asked Questions

Our Dallas meeting point is John F. Kennedy Memorial Plaza (JFK Memorial), 646 Main Street, Dallas, TX 75202.

Please arrive at least 15 minutes before your scheduled departure to locate your guide and check in. For vehicle tours, our company vehicle will meet guests in front of the memorial.

There are many paid parking lots and garages near the JFK Memorial. You may choose whichever location is most convenient for you. Parking is not included in your tour price. Please pay the required parking fee and allow enough time to park and walk to the meeting point before departure.

We recommend arriving at least 15 minutes before your scheduled departure time. This allows enough time to locate the meeting point, check in, and be ready for departure.

Our tours operate on a schedule and cannot always be held for late-arriving guests. Please contact our office as soon as possible if you believe you may be late. We will do our best to assist you, but we cannot guarantee that you will be able to join the tour after it has departed.

Hotel pickup is generally available only for private tours. Guests on our regularly scheduled public tours should plan to meet at the designated departure location listed in their confirmation.

Depending on the tour, guests may travel in one of our comfortable passenger vans or open-air Hollywood style vehicles. Vehicle type may occasionally be changed due to weather, availability, operational needs, or other circumstances.

Most of our regularly scheduled tours are shared small-group experiences. Private tours are also available for guests looking for a more personalized experience.

Yes! We offer private tour options for individuals, families, corporate groups, and other parties. Contact our office for availability, pricing, and customization options.

Some tours require a minimum number of guests to operate. Minimum requirements vary depending on the tour. If your departure has not reached the required minimum, our team will contact you regarding your available options.

If a tour does not meet its required minimum, we will do our best to offer an alternative departure time, date, or comparable tour. Depending on the circumstances and your booking terms, cancellation and refund options may also be available.

Please contact our office if you need to make a change. Changes are subject to availability, the terms of your reservation, and any restrictions associated with third-party attraction tickets.

Cancellation and refund policies can vary by tour and booking method. Please review the cancellation policy provided at the time of booking. Certain attraction tickets, third-party reservations, and last-minute bookings may be non-refundable.

If an unexpected situation requires us to change your tour, we will contact you as soon as possible and provide the available alternatives. Depending on the circumstances, these may include another departure time, another date, an alternative tour, a credit, or a refund.

Yes. Tours generally operate rain or shine. Weather conditions alone do not necessarily result in cancellation. However, itineraries, transportation, outdoor portions, and individual stops may be adjusted when necessary for guest and guide safety.

Tours generally continue to operate during hot weather. For the comfort and safety of our guests and guides, we may adjust certain outdoor portions of a tour or utilize an air-conditioned vehicle when appropriate.

We recommend comfortable clothing and walking shoes appropriate for the day’s weather. Some tours include outdoor portions and walking, so please check the forecast and dress accordingly.

We recommend bringing water, comfortable walking shoes, weather-appropriate clothing, and any personal necessities you may need during the tour. Sunscreen and a hat are especially helpful during warmer months.

Water and small personal drinks are generally permitted, but rules may vary by vehicle and attraction. Some third-party attractions may restrict outside food and beverages.

Yes! Families are welcome on many of our tours. Please review the individual tour description or contact us if you have questions about whether a particular experience is suitable for your child.

Ticket requirements depend on the child’s age and the specific tour or attraction. Please review the pricing information for your selected tour before booking.

No. Please ensure you bring your own car or booster seat depending on your child’s needs and in accordance with Texas State Law.

Texas law mandates that children under 8 years old, unless they are taller than 4 ft 9 in, must be secured in an appropriate Child Passenger Safety seat or booster seat.

This may be possible depending on the size of the mobility device, available vehicle space, and the tour itinerary. Please contact our office before your tour so we can discuss your specific needs.

Guests traveling with a service animal should contact us in advance so we can provide information regarding the tour vehicle and any applicable third-party attraction requirements.

There is no storage space in our tour vehicles. Carry Ons and Large Luggage may not be accommodated. Please contact us before your tour if you will be traveling with luggage.

No bathroom break on JFK Tours until you get to the Sixth Floor Museum.

Availability and timing vary depending on the itinerary, so we recommend using the restroom before departure whenever possible.

This depends on the tour. When attraction admission is included, it will be specified in the tour description. Please review the inclusions for your selected experience before booking.

Our guides are selected and trained to provide informative, engaging, and enjoyable experiences. Certain attractions use their own guides or staff, who are separate from Fun Dallas Tours.

Many attractions we visit are independently operated and control their own schedules and access. If a venue unexpectedly closes or changes availability, we will make every reasonable effort to provide an alternative, reschedule the affected portion, or offer other options when available.

Access to specific areas of third-party attractions cannot always be guaranteed. Areas may close because of events, maintenance, security, private functions, operational needs, or other circumstances determined by the attraction.

Our team is happy to help with questions regarding your reservation, departure information, changes, or special circumstances. You can contact Fun Dallas Tours at (214) 728-8528. We recommend contacting us as soon as possible if you need assistance before your scheduled departure.

Yes. If you missed your scheduled tour, we would be happy to help you reschedule your reservation to another available date or time with rebooking fee. All rebookings are subject to availability.

Yes. Reservations can generally be modified to add or remove guests up to 24 hours prior to your scheduled tour, subject to availability.

This policy does not apply to AT&T Stadium or The Star tours, as tickets for these attractions are purchased in advance and are subject to the venues’ individual ticketing policies.

Please contact our office at 214-728-8528 to check availability. Same-day additions may be possible if space is available; however, they are not guaranteed. AT&T Stadium and The Star reservations may have additional restrictions because attraction tickets are purchased in advance.

Please contact us at 214-728-8528 as soon as you notice the error. We will do our best to help modify your reservation, subject to availability and the applicable booking policy. Changes to tours involving AT&T Stadium or The Star may be restricted once attraction tickets have been purchased.